arcadia•vibe

Complaints Policy

Last updated: 1 March 2026

Arcadia Vibe Media Ltd is committed to high editorial standards and treats every reader complaint seriously. This Policy explains how to raise a complaint about content published on arcadia-vibe.com and how we handle it.

1. What this Policy covers

Complaints about the editorial accuracy, fairness or compliance of published articles with the Editors' Code of Practice. For complaints about your personal data, see our Privacy Policy. For complaints about user behaviour on the Site, see our Acceptable Use Policy.

2. How to make a complaint

Email [email protected] with: (a) your name and contact details; (b) the URL and headline of the article; (c) the passage you believe is inaccurate or unfair; (d) the clause of the Editors' Code you believe has been breached, if known; and (e) any supporting evidence.

Alternatively, write to: Complaints, Arcadia Vibe Media Ltd, 27 Old Gloucester Street, London WC1N 3AX.

3. How we handle complaints

  1. Acknowledgement — within 5 working days.
  2. Investigation — the relevant editor reviews the article, sources and complaint. We may contact you for further information.
  3. Decision — we aim to issue a substantive response within 28 working days. Where the complaint is upheld, we will publish an appropriate correction, clarification, apology, or right of reply.
  4. Escalation — if you are not satisfied with our response, you may refer the matter to the Independent Press Standards Organisation (IPSO) within four months. IPSO can be contacted at Gate House, 1 Farringdon Street, London EC4M 7LG, on 0300 123 2220, or via ipso.co.uk.

4. Records

We keep a record of complaints and outcomes for two years for auditing purposes, in line with IPSO requirements.